Return and Refund Policy

At Bulb-World, customer satisfaction is important to us. This Return and Refund Policy explains how returns, exchanges, and refunds are handled for lighting products purchased through our website.

Return Window

You may request a return within 30 days from the date your order was delivered.

Return requests made after 30 days from delivery may not be accepted.

Return Method

Returns are accepted by mail only.

All returns must be approved by our support team before the product is shipped back.

After your return is approved, we will provide return instructions by email.

Return Eligibility

To be eligible for a return, the product must be:

• New and unused
• Uninstalled
• In its original condition
• Returned with all original parts, accessories, hardware, and included components
• Returned in the original packaging when applicable

Lighting products, light fixtures, lamps, bulbs, LED products, and other electrical products that have been installed, wired, modified, or altered may not be eligible for return.

Products damaged due to improper installation, misuse, modification, or customer handling may not be eligible for return.

Items Not Eligible for Return

The following products may not be eligible for return:

• Installed or wired lighting products
• Used or modified products
• Products damaged through customer misuse or improper installation
• Products missing original parts, accessories, or components
• Products returned after the 30-day return period
• Final sale products clearly marked as Final Sale on the product page

How to Start a Return

To request a return, please email us at:

support@bulb-world.us

Please include:

• Order number
• Customer name
• Email address used for the order
• Product name
• Reason for the return
• Photos of the product and packaging, if the product is damaged, defective, or incorrect

Once your return request has been reviewed and approved, we will provide return instructions by email.

Return Shipping Costs

Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect product, Bulb-World will cover the return shipping cost.

Please contact us as soon as possible after delivery and provide your order number and photos of the product and packaging so we can review the issue.

Customer Preference or Change of Mind

If you return a product because you ordered the wrong item, selected the wrong specification, the product does not meet your needs, or you changed your mind, you are responsible for the actual return shipping cost.

Any original shipping charges paid by the customer are non-refundable unless the return is due to an error by Bulb-World or the product was defective, damaged, or incorrect.

Return Label

For approved returns, return instructions will be provided by email.

When Bulb-World is responsible for the return shipping cost, we will provide a return shipping label by email for you to download and print.

For customer-preference returns, the customer is responsible for arranging and paying the return shipping.

Restocking Fee

We do not charge a restocking fee.

Restocking Fee: $0.00

Refund Process

Once your returned product is received and inspected, we will notify you by email.

If the return is approved, your refund will be processed to your original payment method within 7 business days after the returned product has been received and inspected.

The refund may take additional time to appear in your account.

Exchanges

We accept exchanges for eligible products, subject to product availability.

If you need an exchange, please contact us at:

support@bulb-world.us

If the requested replacement product is unavailable, we may issue a refund according to this policy.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide:

• Order number
• Description of the issue
• Clear photos of the product
• Clear photos of the packaging

After reviewing the issue, we may provide a replacement, exchange, return, or refund depending on the circumstances.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible at:

support@bulb-world.us

If your order has not yet been processed or shipped, we will make reasonable efforts to cancel it.

Once an order has been shipped, it generally cannot be canceled. After delivery, you may request a return according to this policy.

Return Address

Approved returns should be mailed to the return address provided in the return instructions sent by our support team.

Bulb-World
121 Chrystie St
New York, NY 10002
United States

Please do not send a return to this address until your return has been approved and return instructions have been provided.

CONTACT INFORMATION