Return & Refund Policy

Last Updated: October 5, 2026

At Bulb-World, we want our customers to have a positive shopping experience. This Return & Refund Policy explains the conditions and procedures for returns, exchanges, and refunds for products purchased through our website.

By placing an order with Bulb-World, you acknowledge and agree to the terms outlined below.

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1. Return Window

We accept eligible product returns within 30 days from the date the order was delivered.

To qualify for a return, the return request must be submitted within this 30-day period.

Returns requested after 30 days from the delivery date may not be accepted.

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2. Return Eligibility

To be eligible for a return, the product must meet all of the following conditions:

• The product must be new and unused.
• The product must not have been installed or wired.
• The product must remain in its original condition.
• The product must include all original parts, accessories, hardware, and components.
• The product should be returned in its original packaging when applicable.
• The product must not have been modified, altered, or damaged through customer use.

Because our products include lighting fixtures, lamps, bulbs, LED products, and electrical components, products that have been installed, wired, modified, altered, or used may not be eligible for return.

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3. Products That May Not Be Eligible for Return

The following products may not be eligible for return:

• Installed lighting products
• Wired electrical products
• Used products
• Modified or altered products
• Products damaged due to improper installation
• Products damaged due to misuse or customer handling
• Products missing original parts or accessories
• Products returned after the 30-day return period
• Products clearly marked as Final Sale on the product page

Final-sale products are not eligible for return unless they are defective, damaged, or incorrectly shipped, subject to review by Bulb-World.

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4. Return Method

All approved returns must be sent by mail.

We do not currently offer in-store returns or physical drop-off returns.

Customers must contact our support team before sending any product back.

Please do not send a product to our return address without receiving return instructions from Bulb-World.

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5. How to Request a Return

To request a return, please contact us at:

Email: support@bulb-world.us

Please provide the following information:

• Order number
• Customer name
• Email address used for the order
• Product name
• Reason for the return
• Photos of the product, when applicable
• Photos of the packaging, when applicable

After receiving your request, our support team will review the information and determine whether the product qualifies for a return.

If your return is approved, we will provide return instructions by email.

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6. Return Shipping Costs

Customers are responsible for the return shipping cost for approved returns.

This includes returns requested because of:

• Change of mind
• Incorrect product selection
• Incorrect size or specification selected
• Product no longer needed
• Product not meeting the customer’s preferences
• Other customer preference-related reasons

Customers are responsible for arranging and paying the return shipping cost unless Bulb-World specifically agrees otherwise in writing.

Any original shipping charges paid by the customer are generally non-refundable, except where required by applicable law or where Bulb-World determines that the refund is appropriate due to an order error.

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7. Damaged, Defective, or Incorrect Products

If you receive a product that appears to be damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please provide:

• Order number
• Description of the problem
• Clear photos of the product
• Clear photos of the packaging
• Any other information requested by our support team

After reviewing the issue, Bulb-World may, at its discretion and subject to the circumstances:

• Provide troubleshooting assistance
• Offer a replacement
• Offer an exchange
• Approve a return
• Issue a refund

For approved returns involving defective, damaged, or incorrect products, the applicable return instructions and shipping arrangements will be communicated to the customer by our support team.

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8. Return Label

Bulb-World does not automatically provide a prepaid return label for every return.

For approved returns, customers are generally responsible for the return shipping cost and may be required to arrange and pay for the return shipment themselves.

If Bulb-World provides a return label or otherwise agrees to cover return shipping for a particular case, the customer will receive specific instructions by email.

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9. Restocking Fee

Bulb-World does not charge a restocking fee.

Restocking Fee: $0.00

No separate restocking charge will be deducted from an approved refund.

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10. Return Inspection

Once we receive the returned product, it will be inspected to verify that it meets the return eligibility requirements described in this policy.

Products must be returned in acceptable condition and must meet the applicable eligibility requirements.

If the returned product does not meet the requirements, Bulb-World may decline the return or adjust the refund accordingly.

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11. Refund Process

After the returned product has been received and inspected, we will notify you by email regarding the status of your return.

If the return is approved, the refund will be processed to the original payment method within 7 days after the returned product has been received and inspected.

The time required for the refunded amount to appear in your account may vary depending on your payment provider, bank, or financial institution.

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12. Original Shipping Charges

Original shipping charges paid by the customer are generally non-refundable.

If the return is approved, the refund will normally apply to the eligible product amount only, excluding original shipping charges, unless otherwise required by applicable law or determined by Bulb-World.

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13. Exchanges

Bulb-World accepts exchanges for eligible products.

Exchange requests must be submitted within 30 days from the date the order was delivered and the product must meet the applicable return eligibility requirements.

To request an exchange, contact:

support@bulb-world.us

Please provide your order number and details of the product you wish to exchange.

All exchanges are subject to product availability.

If the requested replacement product is unavailable, Bulb-World may offer a refund or another appropriate solution.

Customers may be responsible for applicable return shipping costs associated with an exchange.

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14. Damaged Packaging

If your package arrives visibly damaged, please document the condition of the package before opening it whenever possible.

We recommend taking clear photographs of:

• The shipping box
• Shipping labels
• Packaging materials
• The product
• Any visible damage

This information may be requested when reviewing a damage claim.

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15. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at:

support@bulb-world.us

If the order has not yet been processed or shipped, we will make reasonable efforts to cancel the order.

Once an order has been shipped, cancellation may no longer be possible.

After delivery, eligible products may be returned according to this Return & Refund Policy.

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16. Return Address

Approved returns should be sent to the return address provided in the return instructions issued by our support team.

Bulb-World
121 Chrystie St
New York, NY 10002
United States

Important: Please do not send a return to this address until your return has been approved and you have received return instructions from Bulb-World.

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17. Refund Method

Approved refunds will be issued to the original payment method used for the purchase.

Bulb-World does not normally issue refunds to a different payment method unless otherwise required or agreed upon.

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18. Customer Responsibilities

Customers are responsible for:

• Providing accurate order information
• Contacting Bulb-World within the applicable return period
• Following return instructions
• Returning eligible products in acceptable condition
• Including the required parts and accessories
• Properly packaging the returned product
• Paying applicable return shipping costs

Customers should retain proof of shipment until the return has been received and processed.

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19. Policy Exceptions

Certain products or orders may have specific return conditions stated on the applicable product page or order information.

Where a product-specific return condition applies, that condition may take precedence over the general terms of this policy to the extent permitted by applicable law.

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20. Contact Information

If you have any questions about returns, exchanges, or refunds, please contact us.